How to Show the Value of Voice of the Customer on the Bottom Line

Posted by Rant & Rave

Most brands ‘get’ that Customer Experience is important – but often struggle to balance long-term drivers with short-term priorities.
Read More June 6, 2017

Topics: Voice Of The Customer

Make it Easy for Customers to Communicate in Their Channel of Choice

Posted by Rant & Rave

We live in an age where customers have so many choices available to them. Competition has never been higher and customers now expect to be able to use the most convenient channel when communicating...
Read More June 2, 2017

Topics: Customer Communication

How Customer Complaints Can Uncover Problems with Business Processes

Posted by Rant & Rave

Customer complaints are a bit like visits to the dentist. Sometimes you really don’t want to face them. But if you don’t keep on top of things, you’ll end up with serious problems that could've been...
Read More June 1, 2017

Topics: Customer Feedback

3 Inspiring Examples of Frontline Engagement

Posted by Rant & Rave

For a while now, it’s been clear that technology alone isn’t enough to help brands solve for the customer. In a world where customer expectations are higher than ever before, empowering your people...
Read More May 31, 2017

Topics: Frontline Engagement

3 Reasons Why Ignoring Customer Complaints Isn't An Option

Posted by Rant & Rave

Today you can’t simply sweep customer complaints under the carpet. We live in an age where the internet and social media provides a public viewing area for complaints.
Read More May 29, 2017

Topics: Contact Centre, Customer Experience, Contact Centre Struggles

The Key Traits of a Successful Voice of the Customer Programme

Posted by Rant & Rave

It doesn’t matter how long you’ve been in business, it’s about how you conduct business. Some of the best-known brands have fallen by the wayside because they’ve not kept pace with modern customer...
Read More May 24, 2017

Topics: Voice Of The Customer

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