Posted by Rant & Rave
Your frontline agents are the face and voice of your brand. They’re the ones who are responsible for delivering great customer experience - day in, day out. This means we know how important it is for...
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September 20, 2016
Topics:
Frontline Engagement
Posted by Sam Roberts
Two years ago, Orbit set itself some pretty tough targets. These sat underneath its 2020 vision, which is around improving the quality of their customers' lives, and helping them create thriving and...
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September 14, 2016
Topics:
Customer Feedback,
Customer Experience
Posted by Rant & Rave
Think back to the last time you had an experience with a brand that blew you off your feet. Maybe it was an experience that smoothed out a difficult problem. Maybe it was one that made you laugh so...
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September 12, 2016
Topics:
Customer Experience
Posted by Rant & Rave
Team GB didn’t achieve its incredible success in Rio by chance. There’s no doubt they’re all hugely talented individuals, but skills alone didn’t get them to second place in the medals table. A big...
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September 9, 2016
Topics:
Customer Experience
Posted by Rant & Rave
One of the biggest challenges that we hear from CX professionals is the struggle to convince a sceptic the value of CX. It’s a fairly common problem. In a Forbes survey last year of 400 executives,...
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August 31, 2016
Topics:
Customer Experience,
Customer Retention
Posted by Rant & Rave
Even if you think that you have the most effective customer service department in the world, mistakes still happen. When they do, you want to put the lid on them and contain the after effects, fast.
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August 30, 2016
Topics:
Real-Time Feedback,
Real-time Customer Feedback
