Posted by Rant & Rave
It goes without saying that being under unnecessary pressure at work can leave you feeling disengaged and unhappy. Well, this couldn’t be truer for your Frontline Contact Centre agents.
Read More
January 9, 2017
Topics:
Contact Centre,
Employee Engagement
Posted by Rant & Rave
This was the old process for giving employees feedback: meet with them once a month for an appraisal (or, maybe, just once a quarter) and tell them how they’re getting on… and that’s it.
Read More
September 28, 2016
Topics:
Contact Centre,
Employee Engagement
Posted by Rant & Rave
Many advisors working in a Contact Centre will handle upwards of 100 calls a day. They may not remember the individual calls, but for the customers phoning in, the call could be the most important...
Read More
September 20, 2016
Topics:
Contact Centre,
Employee Engagement
Posted by Rant & Rave
The contact centre team should be receiving and acting upon customer feedback all of the time. But what if you’re in marketing, sales, or business development? You may want to hear what customers are...
Read More
August 16, 2016
Topics:
Contact Centre,
Customer Feedback
Posted by Andy Scott
The decision to hire the right frontline employees is often an easy one - name a company that wants to hire the wrong people? The challenge comes when it’s time to decide on who these people are and...
Read More
July 15, 2016
Topics:
Contact Centre,
Frontline Engagement
