Posted by Rant & Rave
Did you know that less than 2% of customers will bother to complete a questionnaire?
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June 25, 2017
Topics:
Gaining Customer Insight,
Customer Insight
Posted by Sam Roberts
The CX landscape is constantly changing. Knowing what's relevant and what isn't is a major challenge - especially when these trends seem to develop so fast. Something that seemed exciting and fresh...
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May 10, 2017
Topics:
Customer Experience,
Customer Insight
Posted by Rew Golding
Your everyday service desk handles thousands of calls, emails and tweets on a daily basis – amounting to thousands of opportunities for customer insight. Insight that when harnessed can ultimately...
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December 19, 2016
Topics:
Gaining Customer Insight,
Customer Insight
Posted by Rant & Rave
User generated content and ideas are extremely influential to other customers. According to a Crowdtap survey, user generated content was 20% more influential for customer purchasing decisions than...
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August 15, 2016
Topics:
Customer Insight,
Innovation
Posted by Mike McMaster
21 years ago, back when Justin, Britney and Christina were all still in the Mickey Mouse Club, I was a young, very inexperienced Marketing Executive intern huddled over a high power (486) computer,...
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December 17, 2014
Topics:
Customer Satisfaction,
Customer Insight
