Posted by Rant & Rave
Ah… remember when April Fools’ Day was just a case of looking out for whoopee cushions or being duped by prank calls? Nowadays, we’re more likely to be the victim of a prank delivered directly to our...
Read More
April 1, 2019
Topics:
Customer Experience,
Employee Engagement
Posted by Rant & Rave
April isn’t just the month of emergency umbrella purchasing and debating the best Easter egg choice. It also marks the start of a new financial year, meaning most businesses are busy reviewing the...
Read More
March 26, 2019
Topics:
Customer Experience,
Employee Engagement
Posted by Rant & Rave
Wondering what’s going on in the world of customer service, customer experience (CX) and employee engagement? The Upland Rant & Rave team were excited to spend the day discussing this very topic when...
Read More
March 12, 2019
Topics:
Customer Experience,
Employee Engagement
Posted by Rant & Rave
What better excuse than Valentine’s Day to show the love to your customers and employees? Cards, flowers, chocolates (all the classics) certainly won’t go amiss. But – sorry to nag – the point about...
Read More
February 14, 2019
Topics:
Customer Experience,
Employee Engagement
Posted by Rant & Rave
Businesses are becoming increasingly tuned in to the importance of high employee engagement. Not only does it lead to better CX, it can also help improve staff retention – and at a time where talent...
Read More
January 29, 2019
Topics:
Employee Engagement
Posted by Rant & Rave
Brisk morning runs, mindfulness, spinach smoothies for brekkie… January’s a great time to make a change (even if it only lasts for the first two weeks). But there’s one change that lasts considerably...
Read More
January 28, 2019
Topics:
Employee Engagement
