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SIM and Voice of the Customer

Posted by Rant & Rave

It’s widely acknowledged that listening and responding to the Voice of the Customer is important for any organisation, but for the Water Industry it’s vital.
Read More July 21, 2014

Topics: Voice Of The Customer, SIM, Customer Insight

How Can Voice Of The Customer Help The Telecommunications Sector?

Posted by Rant & Rave

With overall UK revenues continuing to decline but demand for an increasingly diverse range of services such as; 4G, VOIP and Mobile Internet on the increase, the Telecommunications sector is...
Read More July 21, 2014

Topics: Customer Emotion, Telco, Voice Of The Customer

Our latest on-demand webinar: Tracking Customer Sentiment, and Acting on it
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