Posted by Rant & Rave
Most brands ‘get’ that Customer Experience is important – but often struggle to balance long-term drivers with short-term priorities.
Read More
June 6, 2017
Topics:
Voice Of The Customer
Posted by Rant & Rave
We live in an age where customers have so many choices available to them. Competition has never been higher and customers now expect to be able to use the most convenient channel when communicating...
Read More
June 2, 2017
Topics:
Customer Communication
Posted by Rant & Rave
Customer complaints are a bit like visits to the dentist. Sometimes you really don’t want to face them. But if you don’t keep on top of things, you’ll end up with serious problems that could've been...
Read More
June 1, 2017
Topics:
Customer Feedback
Posted by Rant & Rave
For a while now, it’s been clear that technology alone isn’t enough to help brands solve for the customer. In a world where customer expectations are higher than ever before, empowering your people...
Read More
May 31, 2017
Topics:
Frontline Engagement
Posted by Rant & Rave
Today you can’t simply sweep customer complaints under the carpet. We live in an age where the internet and social media provides a public viewing area for complaints.
Read More
May 29, 2017
Topics:
Contact Centre,
Customer Experience,
Contact Centre Struggles
Posted by Rant & Rave
It doesn’t matter how long you’ve been in business, it’s about how you conduct business. Some of the best-known brands have fallen by the wayside because they’ve not kept pace with modern customer...
Read More
May 24, 2017
Topics:
Voice Of The Customer
