Posted by Rant & Rave
Getting good service isn’t enough for customers. In fact, excellent service won’t always meet their needs and expectations if you don’t truly understand what drives and motivates your customers.
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June 23, 2017
Topics:
Customer Experience
Posted by Rant & Rave
Rather than simply inputting feedback through a keyboard, phone or tablet, there’s nothing more natural than simply speaking your thoughts - voicing your feedback directly to a brand.
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June 22, 2017
Topics:
Customer Feedback,
Amazon Alexa
Posted by Rant & Rave
Contact Centre's typically focus on transactional metrics that measure cost and efficiency, such as average call handling time and serice level response time.
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June 16, 2017
Topics:
Contact Centre,
Metrics
Posted by Rant & Rave
Brands can be guilty of making feedback requests that are too broad or irrelevant to their customers.
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June 14, 2017
Topics:
Customer Feedback
Posted by Rant & Rave
According to Forrester, 90% of customer service decision makers believe that delivering good customer service is vital for their company to succeed. But, to make this happen, support from senior...
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June 9, 2017
Topics:
Customer Experience
Posted by Rant & Rave
Enabling your customers and your Frontline teams to connect together in a meaningful way is essential.
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June 7, 2017
Topics:
Contact Centre,
Frontline Engagement
