Posted by Rant & Rave
In many cases, the key to keeping customers happy is managing expectations. It’s about making sure they know what's going to happen and when it will happen.
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July 12, 2017
Topics:
Customer Expectations
Posted by Rant & Rave
It's not about how long you’ve been in business; it’s about how you conduct business. Some of the best-known brands have fallen by the wayside because they’ve not kept pace with modern customer needs...
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July 11, 2017
Topics:
Voice Of The Customer,
VoC
Posted by Rant & Rave
Organisations have always been gathering customer feedback. Through every complaint, interaction or touchpoint there is an opportunity to ask your customers for feedback.
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July 3, 2017
Topics:
Customer Feedback
Posted by Rant & Rave
In our earlier post, exploring CX trends, we looked at four Customer Experience trends that are key to business success.
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June 27, 2017
Topics:
Customer Experience
Posted by Rant & Rave
Did you know that less than 2% of customers will bother to complete a questionnaire?
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June 25, 2017
Topics:
Gaining Customer Insight,
Customer Insight
