Posted by Rant & Rave
HomeServe has long been committed to actively listening and responding to the Voice of its Customer. When customers finish speaking to a HomeServe representative, they’re transferred to a recording...
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January 16, 2017
Topics:
Customer Experience,
Customer Satisfaction
Posted by Rant & Rave
It goes without saying that being under unnecessary pressure at work can leave you feeling disengaged and unhappy. Well, this couldn’t be truer for your Frontline Contact Centre agents.
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January 9, 2017
Topics:
Contact Centre,
Employee Engagement
Posted by Rant & Rave
Customer Experience lacks a standard definition, and this means that any one new to the industry can struggle in knowing where to start or how to set goals. In the evolving CX world we're also faced...
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November 23, 2016
Topics:
Customer Experience
Posted by Rant & Rave
Customer Engagement Raveolution was a little different this year. And by different we mean a little more bonkers. Whilst this is always to be expected at an event with Rant & Rave, we also place...
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October 31, 2016
Topics:
Customer Engagement Raveolution
Posted by Rant & Rave
This year Customer Engagement Raveolution is returning with a bang! Take a breath and steady yourself because there's a good chance you might fall off your chair with excitement (we're so excited...
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October 24, 2016
Topics:
Customer Engagement Raveolution
