Posted by Rant & Rave
Think back to the last time you had an experience with a brand that blew you off your feet. Maybe it was an experience that smoothed out a difficult problem. Maybe it was one that made you laugh so...
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September 12, 2016
Topics:
Customer Experience
Posted by Rant & Rave
Team GB didn’t achieve its incredible success in Rio by chance. There’s no doubt they’re all hugely talented individuals, but skills alone didn’t get them to second place in the medals table. A big...
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September 9, 2016
Topics:
Customer Experience
Posted by Rant & Rave
One of the biggest challenges that we hear from CX professionals is the struggle to convince a sceptic the value of CX. It’s a fairly common problem. In a Forbes survey last year of 400 executives,...
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August 31, 2016
Topics:
Customer Experience,
Customer Retention
Posted by Rant & Rave
Even if you think that you have the most effective customer service department in the world, mistakes still happen. When they do, you want to put the lid on them and contain the after effects, fast.
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August 30, 2016
Topics:
Real-Time Feedback,
Real-time Customer Feedback
Posted by Rant & Rave
For many brands, Voice of the Customer is just an expensive add-on. It’s a nice to have, rather than a need to have. Often this attitude is the reason Voice of the Customer doesn’t have enough...
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August 25, 2016
Topics:
Voice Of The Customer
Posted by Rant & Rave
Customers have rarely been involved in product development in the past. This is surprising since they’re the ones that will eventually be using them. In most scenarios, feedback from previous models...
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August 23, 2016
Topics:
Customer Feedback
