Posted by Rant & Rave
Most Voice of the Customer programmes are reactive – they wait until customers flag up problems through negative feedback before they resolve an issue.
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August 22, 2016
Topics:
Customer Feedback
Posted by Rant & Rave
Voice of the Customer programmes are nothing new. But, despite this, many brands just aren’t driving their programmes beyond the basics. They’re sticking with the same processes and the same feedback...
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August 19, 2016
Topics:
Voice Of The Customer
Posted by Rant & Rave
Only a decade ago the typical working office looked very different, more often than not it would be four off-white coloured walls and a bunch of desks. But with the rise of Google and a shift in...
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August 18, 2016
Topics:
Employee Engagement,
Agent Engagement,
Frontline Engagement
Posted by Rant & Rave
Most of you will have probably banked with the same provider for most of, if not all of your lives. But have you stayed with them because they offer great interest rates and exceptional customer...
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August 17, 2016
Topics:
Customer Experience
Posted by Rant & Rave
The contact centre team should be receiving and acting upon customer feedback all of the time. But what if you’re in marketing, sales, or business development? You may want to hear what customers are...
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August 16, 2016
Topics:
Contact Centre,
Customer Feedback
Posted by Rant & Rave
User generated content and ideas are extremely influential to other customers. According to a Crowdtap survey, user generated content was 20% more influential for customer purchasing decisions than...
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August 15, 2016
Topics:
Customer Insight,
Innovation
