Posted by Rant & Rave
It’s not always easy to take a stand and commit to doing something differently. Sometimes, though, you have to be brave.
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May 28, 2015
Topics:
Customer Experience
Posted by Rant & Rave
As a sports-mad teenager in the early 90’s, my weekends were spent like most lads my age - pestering my Mum to buy me the latest trainers, football boots and sports equipment.
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December 3, 2014
Topics:
Customer Experience,
Retail Customer Experience
Posted by Rant & Rave
Your customers are already Ranting & Raving about your brand, the trouble is 96% of the time they don’t share their thoughts with you directly. Instead they turn to their friends and family, review...
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July 30, 2014
Topics:
Customer Feedback,
Proactive Communication
Posted by Rant & Rave
It’s widely acknowledged that listening and responding to the Voice of the Customer is important for any organisation, but for the Water Industry it’s vital.
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July 21, 2014
Topics:
Voice Of The Customer,
SIM,
Customer Insight
Posted by Rant & Rave
With overall UK revenues continuing to decline but demand for an increasingly diverse range of services such as; 4G, VOIP and Mobile Internet on the increase, the Telecommunications sector is...
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July 21, 2014
Topics:
Customer Emotion,
Telco,
Voice Of The Customer
