Posted by Rant & Rave
This blog will explore how half the FTSE rely on our customer engagement platform to not only improve their customer feedback response rates, but recover unhappy customers and dramatically improve...
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May 21, 2014
Topics:
Customer Feedback,
Customer Experience
Posted by Rant & Rave
Surveys have long been the method of choice for capturing customer feedback, but are they really telling you everything you need to hear?
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May 2, 2014
Topics:
Customer Experience,
Customer Feedback Survey
Posted by Rant & Rave
The Guardian published a stat last year that claimed mobile phone owners in Britain look at their phone over 200 times per day – that’s roughly every 5 minutes of every waking hour.
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May 2, 2014
Topics:
Mobile Communication,
Business SMS,
SMS Confirmations
Posted by Rant & Rave
I recently had the unfortunate experience of visiting my local NHS walk-in centre, after an incident with a can of Deep Heat spray and my eye.
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May 2, 2014
Topics:
NHS,
NPS,
Patient Satisfaction
