Posted by Rant & Rave
Ah, Blue Monday, the most depressing day in the most depressing month of the year, according to reports and – well – just about everyone. The third Monday of January is notorious for its unfortunate...
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January 21, 2019
Topics:
Customer Experience
Posted by Rant & Rave
Ah, January: the month of resolutions, crowded gyms, and empty pubs… Plus the inevitable wave of ‘2019 prediction’ blogs, covering everything from politics to design trends. Now, we’re no psychics –...
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January 9, 2019
Topics:
Customer Experience,
Customer Service
Posted by Rant & Rave
Ah, the joys of travelling home for Christmas. Bags loaded up with gifts. The warm glow of twinkling lights in the distance. The merry camaraderie and spontaneous carol-singing on the train…
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November 29, 2018
Topics:
Customer Experience
Posted by Rant & Rave
For brands working on their customer engagement strategy, the temptation to overload customers with information can be huge. It’s only natural: you’re excited about your offering, and you want to get...
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November 7, 2018
Topics:
Customer Engagement Raveolution
Posted by Rant & Rave
From the moment we’re born, people tell us stories. Fairytales, fables, tales of derring-do… storytelling can be a magical thing (and a pretty smart way of getting kids off to sleep).
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October 8, 2018
Topics:
Customer Engagement Raveolution
