Posted by Rant & Rave
A hero, a quest, a spectacular finale that gets the audience cheering on their feet… we all know the power of a good story. In the world of CX, stories are everywhere – whether that’s the customer’s...
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October 1, 2018
Topics:
Customer Engagement Raveolution
Posted by Rant & Rave
The customer experience of booking a trip has changed big-time over the last decade. Long gone are the days of traipsing into a travel agent to book a flight. Nowadays, there aren’t just websites to...
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September 11, 2018
Topics:
Customer Feedback
Posted by Rant & Rave
Us humans like to think we’re a logical bunch. But when you dig deep into what really drives us, it becomes apparent there’s only one major factor in our decision-making process – and that’s emotion....
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August 10, 2018
Topics:
Employee Engagement,
Emotional Engagement
Posted by Rant & Rave
We all love customer feedback. It makes our performance better, our messaging stronger, and a good old-fashioned customer survey is an obvious way of generating it. In fact, that’s been the go-to...
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August 10, 2018
Topics:
Customer Feedback,
Emotional Engagement
Posted by Rant & Rave
The robots are coming. We watch those mildly terrifying Boston Dynamics videos in which droid dogs try to open doors. We listen to tech giants like Elon Musk tell us that AI is potentially more...
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July 24, 2018
Topics:
Customer Service,
AI
Posted by Rant & Rave
People talk. We all know that. Gossip spreads around the office faster than news of cake in the kitchen. WhatsApp allows you and your friends to chat 24/7, whether catching up on the weekend’s antics...
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July 12, 2018
Topics:
Customer Engagement
