Posted by Rant & Rave
A customer satisfaction survey seemingly pops into our mailbox every time we make a purchase, engage in a call centre interaction or check out of a hotel room.
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December 6, 2017
Topics:
Customer Satisfaction
Posted by Rant & Rave
When it comes to attracting, impressing and retaining a loyal and satisfied customer base, emotional engagement should be at the top of your wish list.
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October 10, 2017
Topics:
Customer Feedback,
Closing The Loop
Posted by Rant & Rave
In the past 5 years we've seen a real shift in customer expectations, not only are they demanding exceptional experiences but they're also not completing surveys.
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September 25, 2017
Topics:
Voice Of The Customer
Posted by Rant & Rave
Customer feedback is a vital component to any successful business. Big decision makers in any organisation often think strategically and sometimes - just sometimes- they can’t always see the wood for...
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September 18, 2017
Topics:
Customer Feedback,
Closing The Loop
Posted by Rant & Rave
The process of capturing customer feedback is an essential part of most modern companies. It's something that regardless of field or industry, brands always seem to have in common.
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September 6, 2017
Topics:
Customer Feedback,
Customer Engagement
