Posted by Sam Roberts
Research shows that if your employees are disengaged then they’re probably not going to deliver the experience your customers are looking for.
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June 15, 2016
Topics:
Employee Engagement
Posted by Sam Roberts
Sometimes, it seems that everyone is focused on the next big strategy or initiative. But, when it comes to your customer, it’s the little things that can really make a difference.
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June 14, 2016
Topics:
Customer Experience
Posted by Sam Roberts
Customers aren't completing surveys, so what can you do? We believe that the time for surveys has long gone, customers aren't engaged and brands are wasting valuable resource.
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June 10, 2016
Topics:
Customer Surveys,
Voice Of The Customer
Posted by Sam Roberts
Think about the last time you were really emotional about something. This can be either end of the scale – from utter devastation to complete elation. Did you keep these feelings to yourself?
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June 7, 2016
Topics:
Customer Engagement,
Real-Time Feedback,
Customer Emotion
Posted by Sam Roberts
Ask any customer experience professional what is at the top of their list of challenges and it’ll likely be emotionally engaging with frontline staff.
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June 3, 2016
Topics:
Customer Emotion,
Agent Engagement
