Mind the Expectation Gap: How to Manage Customer Expectations

Posted by Rant & Rave

In many cases, the key to keeping customers happy is managing expectations. It’s about making sure they know what's going to happen and when it will happen.
Read More July 12, 2017

Topics: Customer Expectations

The Key Traits of Successful VoC Programmes

Posted by Rant & Rave

It's not about how long you’ve been in business; it’s about how you conduct business. Some of the best-known brands have fallen by the wayside because they’ve not kept pace with modern customer needs...
Read More July 11, 2017

Topics: Voice Of The Customer, VoC

Do We Need to Convince Customers to Give Feedback?

Posted by Rant & Rave

Organisations have always been gathering customer feedback. Through every complaint, interaction or touchpoint there is an opportunity to ask your customers for feedback.
Read More July 3, 2017

Topics: Customer Feedback

Four More CX Trends that Aren't Going Away

Posted by Rant & Rave

In our earlier post, exploring CX trends, we looked at four Customer Experience trends that are key to business success.
Read More June 27, 2017

Topics: Customer Experience

Four Straightforward Tips to Supercharge Your CX Social Media Efforts

Posted by Rant & Rave

You’ll be hard-pressed now to find a customer-centric organisation that doesn’t have a plan for social media. But there is a difference between having a plan and acting on that plan.
Read More June 26, 2017

Topics: Social Media

How You Can Get Better Customer Insights - Without a Survey

Posted by Rant & Rave

Did you know that less than 2% of customers will bother to complete a questionnaire?
Read More June 25, 2017

Topics: Gaining Customer Insight, Customer Insight

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