Posted by Rant & Rave
Providing the best customer experience possible relies on knowing how your customers feel. But getting to the heart of the matter is easier said than done.
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August 8, 2017
Topics:
Customer Feedback
Posted by Rant & Rave
Gathering customer feedback is essential in an age where opinion drives purchasing decisions. But are you guilty of asking but not acting on the back of customer feedback?
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August 2, 2017
Topics:
Customer Feedback,
Customer Engagement
Posted by Sam Roberts
Customer feedback and the data that already exists in your CRM should co-exist together, helping you to measure impact and take action. In this blog post, we’re going to look at 6 benefits of...
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July 31, 2017
Topics:
Customer Feedback,
CRM
Posted by Rant & Rave
During 2016, customer churn hit 61%. Customers are the ones in charge. They drive the modern marketplace with their opinions, reviews and, ultimately, their wallets.
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July 20, 2017
Topics:
Customer Experience
