Posted by Rant & Rave
When it comes to attracting, impressing and retaining a loyal and satisfied customer base, emotional engagement should be at the top of your wish list.
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October 10, 2017
Topics:
Customer Feedback,
Closing The Loop
Posted by Rant & Rave
In the past 5 years we've seen a real shift in customer expectations, not only are they demanding exceptional experiences but they're also not completing surveys.
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September 25, 2017
Topics:
Voice Of The Customer
Posted by Rant & Rave
Customer feedback is a vital component to any successful business. Big decision makers in any organisation often think strategically and sometimes - just sometimes- they can’t always see the wood for...
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September 18, 2017
Topics:
Customer Feedback,
Closing The Loop
Posted by Rant & Rave
The process of capturing customer feedback is an essential part of most modern companies. It's something that regardless of field or industry, brands always seem to have in common.
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September 6, 2017
Topics:
Customer Feedback,
Customer Engagement
Posted by Rant & Rave
Generating meaningful and honest customer feedback and acting on it is essential to any modern company that wants to be agile and keep hold of their customers.
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August 17, 2017
Topics:
Customer Feedback,
Customer Engagement
Posted by Sam Roberts
Let’s say you’ve found a way to reduce customer effort in your billing process. The evidence for this change is backed up by customer feedback, operational data and robust financial analysis.
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August 10, 2017
Topics:
Customer Experience
