Posted by Rant & Rave
Implementing a successful Voice of the Customer program isn't easy, it requires a considerable amount of thought, planning, and once executed, monitoring and improving the programme is essential.
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February 13, 2018
Topics:
Customer Experience
Posted by Rant & Rave
There are employees who get it and are highly motivated; they understand what their roles are and what is expected of them. But at the other end of the spectrum, there are other employees who don't...
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January 29, 2018
Topics:
Employee Engagement
Posted by Sam Roberts
Our customers are presented with so much choice in the way they shop, communicate and interact with us.
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January 9, 2018
Topics:
Customer Experience
Posted by Rant & Rave
A customer satisfaction survey seemingly pops into our mailbox every time we make a purchase, engage in a call centre interaction or check out of a hotel room.
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December 6, 2017
Topics:
Customer Satisfaction
Posted by Sam Roberts
Brands are working ever harder to understand their customer journey, a journey which continues to expand through the introduction of new digital channels.
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November 21, 2017
Topics:
The Customer Journey
