Posted by Elaine Turley
In recent years and months, AI and the rise of the chatbot has been hailed as the saviour of the traditional contact centre.
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May 22, 2018
Topics:
Contact Centre,
AI
Posted by Rant & Rave
Any brand looking to build a customer focused culture will find themselves fighting an uphill battle if employee engagement is at an all-time low. The good news is, your employees can actually help...
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May 8, 2018
Topics:
Employee Engagement
Posted by Rant & Rave
“In the twenty-first century our personal data is probably the most valuable resource most humans still have to offer, and we are giving it to the tech giants in exchange for email services and funny...
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April 19, 2018
Topics:
Customer Experience,
Data Security
Posted by Jerry Angrave
Fewer than half of employees would recommend their employer to a friend according to Glassdoor. Would you? Or have you? Allegis found that 69% would not take a job with a company if they had a bad...
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February 23, 2018
Topics:
Employee Engagement,
The Customer Journey
