Posted by Rant & Rave
Us humans like to think we’re a logical bunch. But when you dig deep into what really drives us, it becomes apparent there’s only one major factor in our decision-making process – and that’s emotion....
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August 10, 2018
Topics:
Employee Engagement,
Emotional Engagement
Posted by Rant & Rave
We all love customer feedback. It makes our performance better, our messaging stronger, and a good old-fashioned customer survey is an obvious way of generating it. In fact, that’s been the go-to...
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August 10, 2018
Topics:
Customer Feedback,
Emotional Engagement
Posted by Rant & Rave
The robots are coming. We watch those mildly terrifying Boston Dynamics videos in which droid dogs try to open doors. We listen to tech giants like Elon Musk tell us that AI is potentially more...
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July 24, 2018
Topics:
Customer Service,
AI
Posted by Victoria Royle
It’s common sense, right? Deliver a great customer experience and your customers will not only return for more but are likely to spend more per transaction, post about it on social and become...
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July 18, 2018
Topics:
Customer Value,
CX Metrics
Posted by Rant & Rave
People talk. We all know that. Gossip spreads around the office faster than news of cake in the kitchen. WhatsApp allows you and your friends to chat 24/7, whether catching up on the weekend’s antics...
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July 12, 2018
Topics:
Customer Engagement
Posted by Sam Roberts
With consumer expectations continuing to rise, businesses have never been more focused on the experiences they're delivering.
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June 25, 2018
Topics:
Customer Experience,
Employee Engagement
