Posted by Rant & Rave
For brands working on their customer engagement strategy, the temptation to overload customers with information can be huge. It’s only natural: you’re excited about your offering, and you want to get...
Read More
November 7, 2018
Topics:
Customer Engagement Raveolution
Posted by Sam Roberts
Most brands and businesses are aware of the benefits behind capturing feedback throughout the customer journey. Rather than waiting until the end of an experience to send a survey to the customer...
Read More
October 17, 2018
Topics:
Customer Feedback
Posted by Rant & Rave
From the moment we’re born, people tell us stories. Fairytales, fables, tales of derring-do… storytelling can be a magical thing (and a pretty smart way of getting kids off to sleep).
Read More
October 8, 2018
Topics:
Customer Engagement Raveolution
Posted by Rant & Rave
A hero, a quest, a spectacular finale that gets the audience cheering on their feet… we all know the power of a good story. In the world of CX, stories are everywhere – whether that’s the customer’s...
Read More
October 1, 2018
Topics:
Customer Engagement Raveolution
Posted by Rant & Rave
The customer experience of booking a trip has changed big-time over the last decade. Long gone are the days of traipsing into a travel agent to book a flight. Nowadays, there aren’t just websites to...
Read More
September 11, 2018
Topics:
Customer Feedback
Posted by Jason Sharpe
Here’s a little story about customer expectations. I recently moved to an old house in a rural area. As you can imagine, my broadband options were pretty limited. Like most people (72%, according to...
Read More
August 23, 2018
Topics:
Emotional Engagement
