Posted by Rant & Rave
When you go to the supermarket, do you go to the self-service checkout or wait at one of the tills to be served by a person?
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February 8, 2017
Topics:
Contact Centre,
Customer Experience
Posted by Rant & Rave
HomeServe has long been committed to actively listening and responding to the Voice of its Customer. When customers finish speaking to a HomeServe representative, they’re transferred to a recording...
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January 16, 2017
Topics:
Customer Experience,
Customer Satisfaction
Posted by Sam Roberts
Arguably, the challenge for the hospitality and leisure brands is clear, customers expect more than ever before. But, for every organisation in this sector, the specific challenge is different,...
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January 12, 2017
Topics:
Customer Experience,
Customer Engagement
Posted by Sam Roberts
Reinventing your company culture is a huge ask and there's no shortcuts. To help you with a few of the hurdles, here's 4 questions to consider if you're at the start of your journey.
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January 10, 2017
Topics:
Employee Engagement,
Emotional Engagement,
Culture
Posted by Rant & Rave
It goes without saying that being under unnecessary pressure at work can leave you feeling disengaged and unhappy. Well, this couldn’t be truer for your Frontline Contact Centre agents.
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January 9, 2017
Topics:
Contact Centre,
Employee Engagement
Posted by Sam Roberts
Whether you're looking to shake things up in 2017, or you just want to explore what lies ahead, we've got the definitive scoop on all of the hot topics that will be dominating customer experience and...
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January 5, 2017
Topics:
Customer Experience,
Customer Engagement
