Posted by Emma Rudeck
There are two types of people in this world. There are those who play by the rules, do what they’re told and keep their head below the parapet. And there are those who don’t.
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December 20, 2016
Topics:
Customer Experience,
Customer Engagement
Posted by Rew Golding
Your everyday service desk handles thousands of calls, emails and tweets on a daily basis – amounting to thousands of opportunities for customer insight. Insight that when harnessed can ultimately...
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December 19, 2016
Topics:
Gaining Customer Insight,
Customer Insight
Posted by Rebekah Carter
A lucrative business understands its most valuable assets are its employees. Without staff, work simply doesn't get done. That means that if you want your organisation to thrive, you'll need to find...
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November 24, 2016
Topics:
Employee Engagement,
Wellbeing
Posted by Rant & Rave
Customer Experience lacks a standard definition, and this means that any one new to the industry can struggle in knowing where to start or how to set goals. In the evolving CX world we're also faced...
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November 23, 2016
Topics:
Customer Experience
Posted by Molly Shanahan
Business buzzwords come and go and in the sea of jargon the concept of ‘culture’ may be easily dismissed. By its very nature it is difficult to define, a strong business culture may take years to...
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November 21, 2016
Topics:
Employee Engagement,
Culture
