Posted by Molly Shanahan
Fish and chips, Mickey and Minnie, Ant and Dec, some things just belong together and this is how we need to start thinking about customer and employee engagement.
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November 17, 2016
Topics:
Customer Engagement,
Frontline Engagement
Posted by David Bonner
Last week Frances and I had 3 days in Dubrovnik for our 20th wedding anniversary. We had a great time, a fantastic place to spend a few days together. But this trip would give me the clearest example...
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November 15, 2016
Topics:
Customer Feedback,
Real-Time Feedback
Posted by Molly Shanahan
You may have heard that Barack Obama wears only grey or blue suits or that Mark Zuckerberg wears the same clothes every day. Why is this important? Well, both men believe it makes them more...
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November 14, 2016
Topics:
Customer Feedback,
Customer Survey
Posted by Sam Roberts
If you’re anything like me, when you’re looking to buy something new, you’ll grab your phone and start browsing the Internet. We all know that online purchasing has become an incredibly immersive and...
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November 11, 2016
Topics:
Emotional Engagement
Posted by Molly Shanahan
A report by American Express suggested that 3 in 5 Americans would try a new brand or company if they believed they would provide a better service experience. This makes it clear that brands need to...
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November 10, 2016
Topics:
Customer Engagement,
Emotional Engagement
Posted by Rant & Rave
Customer Engagement Raveolution was a little different this year. And by different we mean a little more bonkers. Whilst this is always to be expected at an event with Rant & Rave, we also place...
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October 31, 2016
Topics:
Customer Engagement Raveolution
