Posted by Rant & Rave
This year Customer Engagement Raveolution is returning with a bang! Take a breath and steady yourself because there's a good chance you might fall off your chair with excitement (we're so excited...
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October 24, 2016
Topics:
Customer Engagement Raveolution
Posted by Rant & Rave
Have you ever tried to survive an event, conference or festival with the wrong bag? If not, it’s probably never even crossed your mind and may seem like a trivial problem. But if you have, you know...
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October 18, 2016
Topics:
Customer Engagement Raveolution
Posted by Rant & Rave
No longer just a muddy field, filled with wellies, heavy beats and 3am hot-dogs, festivals are fast becoming the places to see and be seen.
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October 13, 2016
Topics:
Customer Engagement Raveolution
Posted by Rant & Rave
With customer expectations increasing, it’s not surprising that CX in retail is evolving, it’s a fast-moving space. To help retailers make sense of the key changes, we’ve outlined the four areas that...
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October 12, 2016
Topics:
Customer Experience,
Retail Customer Experience
Posted by Rant & Rave
Have you ever heard people (even, sometimes, colleagues) describe Voice of the Customer as a bit soft, woolly or a nice to have extra? Rightly or wrongly (and we do think wrongly), these are some of...
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October 6, 2016
Topics:
Voice Of The Customer,
VoC,
Customer Engagement Raveolution
Posted by Rant & Rave
When you meet up with your friends, you can tell who’s having a bad time at work almost immediately. Even if they’re not ranting about how horrible their boss is or how much they’ve got on, their...
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October 4, 2016
Topics:
Emotional Engagement
