Posted by Jed Alpert, SVP of Digital Engagement at Upland Software
Analysts predict the global Customer Experience Management marketplace to explode to a staggering $33bn by 2025. This fills me with supreme confidence, and a huge amount of excitement, as Upland’s...
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March 7, 2019
Topics:
Customer Experience
Posted by Rant & Rave
At Rant & Rave, we’re all about facilitating outstanding customer experiences (and striving to help our clients understand what makes satisfies their customers in the first place). That’s why we’re...
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February 26, 2019
Topics:
Customer Experience
Posted by Rant & Rave
Glamorous outfits, a star-studded red carpet, flowing champagne… No, we aren’t looking through the snaps from the Rant & Rave Christmas party. It’s awards season, and we’re excited – but can you...
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February 19, 2019
Topics:
Customer Experience
Posted by Rant & Rave
What better excuse than Valentine’s Day to show the love to your customers and employees? Cards, flowers, chocolates (all the classics) certainly won’t go amiss. But – sorry to nag – the point about...
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February 14, 2019
Topics:
Customer Experience,
Employee Engagement
Posted by Rant & Rave
80% of customer decisions are driven by emotion. The trouble is, emotions are notoriously difficult to manage, control and even understand. No matter how bright and cheerful your customer service is,...
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January 30, 2019
Topics:
Customer Experience
Posted by Rant & Rave
Businesses are becoming increasingly tuned in to the importance of high employee engagement. Not only does it lead to better CX, it can also help improve staff retention – and at a time where talent...
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January 29, 2019
Topics:
Employee Engagement
