Posted by Jessica Stanley
Black Friday sounds great - retailers get a boost in sales and customers win with great discounts. Simple, right? Sadly, it's a bit more complicated than that.
Read More
November 16, 2015
Topics:
Customer Experience
Posted by Dennis Fois
A particularly interesting set of competing priorities we have is cost vs. service. When we work with new organisations, we ask whether they’re cost-led or service-led. Most will say service. But...
Read More
November 13, 2015
Topics:
Customer Experience
Posted by Ian Golding
Stories are one of the most powerful things humans can create and share. They evoke emotion and can make us feel the same way as the storyteller.
Read More
November 12, 2015
Topics:
Customer Experience
Posted by Jason Sharpe
Employee engagement is huge, if you can get your employee engagement right, you will benefit with:
Read More
November 11, 2015
Topics:
Employee Engagement
Posted by Professor Moira Clark
To understand how technology is changing consumer behaviour, you’ve got to get some good insight into your customers and understand what they want and what they need from you as an organisation.
Read More
November 10, 2015
Topics:
Customer Experience
Posted by Jen Morris
In the words of Benjamin Franklin, “Tell me and I forget. Teach me and I remember. Involve me and I learn.” This could not be truer when it comes to building a CX strategy.
Read More
November 9, 2015
Topics:
Customer Engagement
