Posted by Maria Gray
In such a subjective area, it’s almost impossible to give an exact definition of a great customer experience. There are a lot of factors and variables to consider, not least of these is that each...
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November 24, 2015
Topics:
Customer Experience
Posted by Jessica Stanley
When someone says Black Friday to you, what’s your reaction? Excitement at the chance to engage with so many customers? Anticipation for the potential sales? Or dread that it might not go to plan?
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November 23, 2015
Topics:
Customer Experience,
Black Friday
Posted by Emma Rudeck
On CX Day, 6th October 2015, we hosted a thought leadership event designed to broaden customer experience knowledge around innovation and best practice.
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November 20, 2015
Topics:
Customer Experience
Posted by Maria Gray
When we think of great customer experiences can we honestly say we think of play?
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November 19, 2015
Topics:
Customer Experience
Posted by Emma Rudeck
The reason why customer experience is so important is actually quite simple; brands want customers to stay with them for longer, to spend more and to recruit new customers.
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November 18, 2015
Topics:
Customer Experience
Posted by Maria Gray
If we agree that customers expect more than ever, and the way they evaluate their experience with a company is based on their memory of that experience, what does this mean for companies?
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November 17, 2015
Topics:
Customer Experience
