Learn all about CX with our Raving Content (34)

Customer Effort & Engagement: How Do You Measure Up?

Everyone knows that satisfied customers are vital to the success of any business in today’s market place, and the contact centre is no different.

Three customer experience trends you need to know about for 2016

Posted by Emma Rudeck

We might only be half way through our advent calendars, but 2016 is starting to look very close indeed. As 2015 draws to a close, it’s time to look ahead and make plans for next year.

3 Reasons Companies Should Actually Care About Customer Experience

Posted by Emma Rudeck

Have you ever caught yourself wondering ‘why’ something is important? What are the reasons that underpin your opinion? Yes, I like ice cream, but ‘why’ do I like it so much?

How To Go Above & Beyond: Taking CX to the Next Level

Posted by Emma Rudeck

Now, more than ever, customers are presented with so much choice. They have more options than ever to go elsewhere. Price comparison sites and online purchases mean customers don’t even need to speak...