Posted by Emma Rudeck
What happens when you bring together 120 CX leaders, a fantastic speaker line-up and a star-studded James Bond theme?
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December 18, 2015
Topics:
Customer Engagement Raveolution
Posted by Andy Scott
I recently read a customer experience blog from Ian Golding on how the customer journey can be damaged by the way in which feedback is requested, which got me thinking about an experience I recently...
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December 16, 2015
Topics:
Customer Feedback,
Customer Experience
Posted by Emma Rudeck
For many brands, their approach to customer retention is reactive; they wait until the customer says they’re going to leave before doing anything about it. Then, suddenly, the brand bombards the poor...
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December 15, 2015
Topics:
Customer Retention
Posted by Emma Rudeck
Did you know that being famous for delivering a great customer experience could help you to recruit great employees? Strong customer advocacy will naturally help you attract new customers as well as...
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December 14, 2015
Topics:
Customer Experience,
Employee Engagement
Posted by Maria Gray
Motivating and keeping good agents in a working environment that is often stressful, sometimes repetitive and usually not well-paid is a challenge that contact centres have had to face since their...
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December 10, 2015
Topics:
Gamification,
Agent Engagement
