Posted by Gary Schwartz
Throughout this series of blogs, we’ve been looking at how brands can exceed their customers’ expectations, through every touchpoint along their journey, and in summary it’s clear that businesses...
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June 27, 2014
Topics:
CRM,
Customer Expectations
Posted by Gary Schwartz
Customer Engagement technology delivers the ability to interact with customers on their terms: providing content that they choose to receive, and allowing them to provide feedback when it’s important...
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June 26, 2014
Topics:
Customer Engagement,
Customer Engagement Platform
Posted by Gary Schwartz
The last few weeks I’ve been waiting for my passport renewal to arrive. My excitement when I received a “delivery attempted” notice was palpable once I tracked the parcel and found its origin was the...
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June 20, 2014
Topics:
Customer Feedback Management
Posted by Gary Schwartz
Twenty million people travel each year between London and Scotland on East Coast Trains. It’s a challenge to keep those customers happy. Often, the Moments of Truth® in a train traveller’s customer...
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June 18, 2014
Topics:
Fast Feedback,
Customer Feedback Solution
Posted by Gary Schwartz
Customer Engagement technology is currently being used by some of the UK's largest and most successful brands. This blog will look into how Customer Engagement technology is being used by some of...
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June 18, 2014
Topics:
Customer Engagement,
Customer Engagement Technology
Posted by Gary Schwartz
Customer Engagement technology is distinguished from CRM and Customer Experience technologies in that it focuses on a specific aspect of the relationship companies have with their customers, and the...
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June 13, 2014
Topics:
Customer Experience,
Customer Engagement
