Posted by Jen
This year marks the 25th birthday of the Internet. It’s fair to say that its inception and subsequent global success has transformed the way we do business. This is never more apparent than the way...
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July 21, 2014
Topics:
Customer Engagement,
Internet
Posted by Rant & Rave
With overall UK revenues continuing to decline but demand for an increasingly diverse range of services such as; 4G, VOIP and Mobile Internet on the increase, the Telecommunications sector is...
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July 21, 2014
Topics:
Customer Emotion,
Telco,
Voice Of The Customer
Posted by Jen
This is an issue that's been playing on my mind lately. When it comes to customer experience, don't we, brands and customers, all just want the same thing - to deliver and receive an easy customer...
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July 16, 2014
Topics:
Customer Experience,
Customer Experience Management
Posted by Nick Boxhall-Hunt
Recent news from the BBC has demonstrated that the undervalued, but highly vocal demographic of Students are starting to make a noise about the level of service they are getting, or more importantly,...
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June 27, 2014
Topics:
Customer Feedback,
Customer Feedback In Education
Posted by Mike McMaster
Just in case you didn’t have enough worry in your life already, now you get to worry about survey fatigue. Are you over-surveying your customers? Are they getting fed up of all the questions? Or,...
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June 27, 2014
Topics:
Customer Satisfaction,
Customer Satisfaction Survey
