Posted by Molly
If you could have one superpower what would it be? How about the ability to see into the future? Okay so superpowers don’t exist, but in a world where technology is increasingly making the impossible...
Read More
August 5, 2014
Topics:
Customer Engagement
Posted by Rant & Rave
Your customers are already Ranting & Raving about your brand, the trouble is 96% of the time they don’t share their thoughts with you directly. Instead they turn to their friends and family, review...
Read More
July 30, 2014
Topics:
Customer Feedback,
Proactive Communication
Posted by Mike McMaster
Customer experience causes trouble. As soon as you start asking customers for feedback, and letting them have their say, in their own words...they have a tendency to tell you exactly what they think.
Read More
July 27, 2014
Topics:
Mobile Communication,
Mobile Customer Feedback
Posted by Molly
What does a fashion retailer, a mobile operator and a short break company have in common? Absolutely nothing...it would seem.
Read More
July 22, 2014
Topics:
Customer Engagement
Posted by Mike McMaster
My homework this weekend was to sort out some flights, as my wife and I are heading abroad for a couple of weeks in September, and we like to plan ahead.
Read More
July 21, 2014
Topics:
Customer Feedback,
Word Of Mouth
Posted by Rant & Rave
It’s widely acknowledged that listening and responding to the Voice of the Customer is important for any organisation, but for the Water Industry it’s vital.
Read More
July 21, 2014
Topics:
Voice Of The Customer,
SIM,
Customer Insight
