Posted by Gareth Rees
I’m not a man for self-help books usually, always preferring to steer my own path. But after listening to a review on BBC radio of Dr Steve Peters’ book, The Chimp Paradox, I thought I would give it...
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September 5, 2014
Topics:
Customer Feedback,
Customer Emotion
Posted by Nigel Shanahan
Life is becoming full of contradictions. Just look at the way we use our mobile phones. For many of us they have become one of our primary tools for both killing and saving time. It might sound...
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September 1, 2014
Topics:
Mobile Communication,
Mobile Customer Feedback
Posted by Molly
Under their main company values AT&T state the promise to "understand what customers want and deliver it". Seems like a pretty simple concept, and probably one that most companies should share.
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August 29, 2014
Topics:
Customer Loyalty,
Customer Satisfaction
Posted by Mike McMaster
When we want customer service, we tend to want it to be a good experience. And how long it takes is certainly part of the mix – it is one of the 4 key drivers of whether a Customer Experience is easy...
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August 28, 2014
Topics:
Customer Experience,
Customer Experience Management
Posted by Mike McMaster
I went to see my bank last week. This doesn't happen very often, as I'm hardly a major client, and they have a habit of only being open when I am at work.
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August 25, 2014
Topics:
Customer Loyalty,
Voice Of The Customer
