Posted by Gareth Rees
Have you heard the story about the University who argued about where to place the footpaths on the campus? The arguments went on for a while until someone suggested not building them at all and...
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September 23, 2014
Topics:
Customer Feedback Management
Posted by Gareth Rees
I’m a serious fan of online shopping, not only because I’m busy but also as it makes my customer experience easy and when I can use it to leave real-time customer feedback - even better!
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September 19, 2014
Topics:
Online Customer Experience,
Mobile Customer Experience
Posted by Jules
So you're sat there bored in the restaurant, hotel bar, fast food joint and you notice the customer comment cards. What are you going to do with them?
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September 17, 2014
Topics:
Customer Comment Cards,
Comment Cards
Posted by Gareth Rees
What is the difference between empathy and sympathy? The Oxford English Dictionary is very clear that sympathy is, “feeling pity or sorrow for someone else’s misfortune” and empathy, “understands the...
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September 15, 2014
Topics:
Customer Experience,
Customer Emotion
Posted by Hards
I can’t help but think that if a brand really cares about customer feedback and how their customers feel, they wouldn’t wait weeks to ask you – so why do some brands reach out at a snail’s pace?
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September 5, 2014
Topics:
Customer Feedback,
Real-time Customer Feedback
