Posted by Hards
Big Data is definitely a big buzzword but you don’t need to be lost within your data warehouse for it to be a problem.
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October 28, 2014
Topics:
Customer Feedback,
Customer Feedback Analysis
Posted by Jules
So you've moved on from customer comment cards and have decided to try your hand at an online customer satisfaction survey.
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October 27, 2014
Topics:
Online Survey,
Customer Satisfaction Survey
Posted by Mike McMaster
The Observer Effect lurks in the depths of quantum theory and chucks up a challenge to scientists - the act of measuring something changes the thing that is being measured.
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October 23, 2014
Topics:
Voice Of The Customer
Posted by Maria
I don’t know about you, but as a customer I like it when things are made easy for me; when brands tell me everything I need to know before I have to chase them, make it personal and relevant to me...
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October 2, 2014
Topics:
Customer Experience,
Proactive Communication
Posted by Molly
John Lewis have recently announced that they will be stopping their ever-so-British offer of 'free tea and cake' for those on their loyalty scheme. The news has sent shockwaves around the world of...
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September 26, 2014
Topics:
Customer Loyalty,
Customer Loyalty Schemes
