Posted by Gary Schwartz
Throughout the time I’ve been involved in customer feedback, both as a vendor and as a collector of feedback, I’ve always been asked, “what question should we ask in a customer survey?”
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June 11, 2014
Topics:
Collecting Customer Feedback,
Customer Survey
Posted by Gary Schwartz
A new class of technology enables companies to communicate with their customers through the channel of their choice, at a time that’s convenient for them.
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June 5, 2014
Topics:
Customer Engagement,
Customer Engagement Technology
Posted by Gary Schwartz
Like CRM before it, Customer Experience has difficulty living up to the expectations set for it when businesses embark on a dedicated improvement programme. Intuitively this shouldn't be the case.
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June 3, 2014
Topics:
Customer Experience,
Customer Experience Management
Posted by Rant & Rave
This blog will explore how half the FTSE rely on our customer engagement platform to not only improve their customer feedback response rates, but recover unhappy customers and dramatically improve...
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May 21, 2014
Topics:
Customer Feedback,
Customer Experience
