Posted by Shirley Wilson-Brown
In today’s busy life, we’re continuously spinning plates and trying to keep a dozen balls in the air at any one time, well, that’s the case for me, anyway!
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May 20, 2014
Topics:
Customer Experience Management
Posted by Mike McMaster
Most businesses instinctively understand the appeal of NPS; who wouldn’t want more customers actively telling the world how great you are? After all, these Ravers are the pay-off for delivering a...
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May 19, 2014
Topics:
Customer Experience,
Customer Experience Management
Posted by AndyLatham
Can a computer truly understand the feelings and emotions of a person? Not just by spotting keywords, but by gaining real insight in real-time so the brand can take immediate action?
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May 2, 2014
Topics:
Customer Feedback Technology,
Real-Time Feedback
Posted by Rant & Rave
Surveys have long been the method of choice for capturing customer feedback, but are they really telling you everything you need to hear?
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May 2, 2014
Topics:
Customer Experience,
Customer Feedback Survey
Posted by Yiannis Maos
Ok so I’m going to shock people now… My favourite digital experience of 2014 is… Ryanair! I, like a lot of people, was very sceptical when Mr O’Leary came out and said to the world he would:...
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May 2, 2014
Topics:
Customer Experience,
Blog,
Ryanair
