Why SMS is failing in British Businesses

Posted by Rant & Rave

The Guardian published a stat last year that claimed mobile phone owners in Britain look at their phone over 200 times per day – that’s roughly every 5 minutes of every waking hour.
Read More May 2, 2014

Topics: Mobile Communication, Business SMS, SMS Confirmations

Does the NHS really care about the Voice of the Customer?

Posted by Rant & Rave

I recently had the unfortunate experience of visiting my local NHS walk-in centre, after an incident with a can of Deep Heat spray and my eye.
Read More May 2, 2014

Topics: NHS, NPS, Patient Satisfaction

Brands are the uninvited guests at the social media party...

Posted by Maria

In the age of social media, it’s becoming commonplace to see bad customer experiences going viral.
Read More April 2, 2014

Topics: Customer Feedback Analysis, Social Monitoring, Social Media

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