Posted by Maria Gray
We’ve come from a place where senior management sit together in a room, in lengthy meetings, to make their business decisions. They have all the necessary data, which has been collected and distilled...
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January 4, 2016
Topics:
Customer Experience
Posted by Andy Scott
I recently read a customer experience blog from Ian Golding on how the customer journey can be damaged by the way in which feedback is requested, which got me thinking about an experience I recently...
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December 16, 2015
Topics:
Customer Feedback,
Customer Experience
Posted by Emma Rudeck
Did you know that being famous for delivering a great customer experience could help you to recruit great employees? Strong customer advocacy will naturally help you attract new customers as well as...
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December 14, 2015
Topics:
Customer Experience,
Employee Engagement
Posted by Emma Rudeck
We might only be half way through our advent calendars, but 2016 is starting to look very close indeed. As 2015 draws to a close, it’s time to look ahead and make plans for next year.
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December 8, 2015
Topics:
Customer Experience
Posted by Emma Rudeck
Have you ever caught yourself wondering ‘why’ something is important? What are the reasons that underpin your opinion? Yes, I like ice cream, but ‘why’ do I like it so much?
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November 30, 2015
Topics:
Customer Experience
Posted by Emma Rudeck
Now, more than ever, customers are presented with so much choice. They have more options than ever to go elsewhere. Price comparison sites and online purchases mean customers don’t even need to speak...
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November 27, 2015
Topics:
Customer Experience
