Posted by Emma Rudeck
When it comes to customer experience, one of the biggest challenges that companies face is the ability to translate insights into actions. The reason? Typically, companies like to start with a big,...
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April 11, 2016
Topics:
Customer Experience
Posted by Maria Gray
If you look at the mission statements and about us pages of most company websites, they’re all almost certainly going to include something about ‘great customer service’, ‘exceeding expectations’ or...
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February 29, 2016
Topics:
Customer Experience
Posted by Maria Gray
Trying to think of the next big thing that can transform your customer experience isn't always easy, but it’s this type of innovative thinking that can really make a difference.
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February 10, 2016
Topics:
Customer Experience,
Innovation
Posted by Maria Gray
Throughout 2015, there were many cases of brands using technology to improve their customer experience.
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January 28, 2016
Topics:
Customer Experience,
Technology,
Customer Needs
Posted by Maria Gray
The start of a new year often makes us think about what the year to come will have in store. But instead of looking to the future for answers, we've searched for a few companies who excelled in the...
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January 27, 2016
Topics:
Customer Experience,
Technology
Posted by Yiannis Maos
As we enter 2016, the temptation is to look to the future for all the answers. I'm sure this isn't the first time you've read an article like this this month.
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January 20, 2016
Topics:
Customer Experience
