Posted by Emma Rudeck
It’s been said that it takes just seven seconds for someone to form a judgement about you. We also know from recent International research that first impressions are also tough to challenge once...
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August 9, 2016
Topics:
Customer Experience,
Customer Engagement
Posted by Sam Walker
You’re part of a company that really values the importance of customer experience and you want to make sure that this mentality runs throughout your organisation.
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July 22, 2016
Topics:
Customer Experience
Posted by Beth Faller
Our survey says . . . that surveys don’t actually work very well anymore. In fact, average survey response rates today can be as low as 2-5%.
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July 21, 2016
Topics:
Customer Experience,
VoC
Posted by Emma Rudeck
In our second blog post on cognitive bias, we’re going to look at 3 more traits that will help you shape your customer service experience and prevent knee-jerk changes to the business based on single...
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June 29, 2016
Topics:
Customer Experience
Posted by Kirsti Anderson
As important as statistics and metrics are, numbers rarely tell the whole story. Customers make decisions based on a wide range of factors – many of which are seemingly intangible.
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June 28, 2016
Topics:
Customer Experience
Posted by Sam Roberts
Sometimes, it seems that everyone is focused on the next big strategy or initiative. But, when it comes to your customer, it’s the little things that can really make a difference.
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June 14, 2016
Topics:
Customer Experience
