Posted by Rant & Rave
We all know it’s incredibly easy to have good intentions. However turning these intentions into actions is a completely different matter. Consider some of the typical resolutions or expectations we...
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September 21, 2016
Topics:
Customer Experience,
VoC
Posted by Sam Roberts
Two years ago, Orbit set itself some pretty tough targets. These sat underneath its 2020 vision, which is around improving the quality of their customers' lives, and helping them create thriving and...
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September 14, 2016
Topics:
Customer Feedback,
Customer Experience
Posted by Rant & Rave
Think back to the last time you had an experience with a brand that blew you off your feet. Maybe it was an experience that smoothed out a difficult problem. Maybe it was one that made you laugh so...
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September 12, 2016
Topics:
Customer Experience
Posted by Rant & Rave
Team GB didn’t achieve its incredible success in Rio by chance. There’s no doubt they’re all hugely talented individuals, but skills alone didn’t get them to second place in the medals table. A big...
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September 9, 2016
Topics:
Customer Experience
Posted by Rant & Rave
One of the biggest challenges that we hear from CX professionals is the struggle to convince a sceptic the value of CX. It’s a fairly common problem. In a Forbes survey last year of 400 executives,...
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August 31, 2016
Topics:
Customer Experience,
Customer Retention
Posted by Rant & Rave
Most of you will have probably banked with the same provider for most of, if not all of your lives. But have you stayed with them because they offer great interest rates and exceptional customer...
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August 17, 2016
Topics:
Customer Experience
