Posted by Sam Roberts
Arguably, the challenge for the hospitality and leisure brands is clear, customers expect more than ever before. But, for every organisation in this sector, the specific challenge is different,...
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January 12, 2017
Topics:
Customer Experience,
Customer Engagement
Posted by Sam Roberts
Whether you're looking to shake things up in 2017, or you just want to explore what lies ahead, we've got the definitive scoop on all of the hot topics that will be dominating customer experience and...
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January 5, 2017
Topics:
Customer Experience,
Customer Engagement
Posted by Emma Rudeck
There are two types of people in this world. There are those who play by the rules, do what they’re told and keep their head below the parapet. And there are those who don’t.
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December 20, 2016
Topics:
Customer Experience,
Customer Engagement
Posted by Rant & Rave
Customer Experience lacks a standard definition, and this means that any one new to the industry can struggle in knowing where to start or how to set goals. In the evolving CX world we're also faced...
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November 23, 2016
Topics:
Customer Experience
Posted by Rant & Rave
With customer expectations increasing, it’s not surprising that CX in retail is evolving, it’s a fast-moving space. To help retailers make sense of the key changes, we’ve outlined the four areas that...
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October 12, 2016
Topics:
Customer Experience,
Retail Customer Experience
Posted by Rant & Rave
This year marked our third Customer Engagement Raveolution, so we decided to look back on the last three years and all the different types of organisations we’ve worked to identify three things that...
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September 26, 2016
Topics:
Customer Experience
