Posted by Jen
This is an issue that's been playing on my mind lately. When it comes to customer experience, don't we, brands and customers, all just want the same thing - to deliver and receive an easy customer...
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July 16, 2014
Topics:
Customer Experience,
Customer Experience Management
Posted by Gary Schwartz
Customer Engagement technology is distinguished from CRM and Customer Experience technologies in that it focuses on a specific aspect of the relationship companies have with their customers, and the...
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June 13, 2014
Topics:
Customer Experience,
Customer Engagement
Posted by Gary Schwartz
Like CRM before it, Customer Experience has difficulty living up to the expectations set for it when businesses embark on a dedicated improvement programme. Intuitively this shouldn't be the case.
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June 3, 2014
Topics:
Customer Experience,
Customer Experience Management
Posted by Rant & Rave
This blog will explore how half the FTSE rely on our customer engagement platform to not only improve their customer feedback response rates, but recover unhappy customers and dramatically improve...
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May 21, 2014
Topics:
Customer Feedback,
Customer Experience
Posted by Mike McMaster
Most businesses instinctively understand the appeal of NPS; who wouldn’t want more customers actively telling the world how great you are? After all, these Ravers are the pay-off for delivering a...
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May 19, 2014
Topics:
Customer Experience,
Customer Experience Management
Posted by Rant & Rave
Surveys have long been the method of choice for capturing customer feedback, but are they really telling you everything you need to hear?
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May 2, 2014
Topics:
Customer Experience,
Customer Feedback Survey
