Posted by Rant & Rave
Ah, January: the month of resolutions, crowded gyms, and empty pubs… Plus the inevitable wave of ‘2019 prediction’ blogs, covering everything from politics to design trends. Now, we’re no psychics –...
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January 9, 2019
Topics:
Customer Experience,
Customer Service
Posted by Rant & Rave
Ah, the joys of travelling home for Christmas. Bags loaded up with gifts. The warm glow of twinkling lights in the distance. The merry camaraderie and spontaneous carol-singing on the train…
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November 29, 2018
Topics:
Customer Experience
Posted by Sam Roberts
With consumer expectations continuing to rise, businesses have never been more focused on the experiences they're delivering.
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June 25, 2018
Topics:
Customer Experience,
Employee Engagement
Posted by Rant & Rave
“In the twenty-first century our personal data is probably the most valuable resource most humans still have to offer, and we are giving it to the tech giants in exchange for email services and funny...
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April 19, 2018
Topics:
Customer Experience,
Data Security
Posted by Rant & Rave
Implementing a successful Voice of the Customer program isn't easy, it requires a considerable amount of thought, planning, and once executed, monitoring and improving the programme is essential.
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February 13, 2018
Topics:
Customer Experience
Posted by Sam Roberts
Our customers are presented with so much choice in the way they shop, communicate and interact with us.
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January 9, 2018
Topics:
Customer Experience
